If you’re ever having trouble resetting your PlayStation 4, there are a few things you can do to help. First, make sure that your PS4 is turned on and connected to the network. Second, go to the “Settings” menu and select “Reset.” Third, input the following information into the “Reset Password” field: your PS4’s name (or your system’s name if it’s not connected to the network), your user ID (or system user ID if it isn’t connected to the network), and your password. Finally, click on " Reset."
